My dad has a loyal premium customer that came all the way frm Klang bi-weekly.
A young mom tht dun eat fish herself... Buy a lot and nt very calculative. Friendly, nt supervising my weighting, just pay whatever I ask. 😍
Honestly, I was quite surprised but then I understand why later.
Me: Why u come so far to buy fish here?
Y: Ur dad fish fresh ma.
Me: But Klang pasar got so many fresh fishes...
Y: Used to buy frm ur dad ady, good service.
Me: (Actually I still wanna ask further one, but better dun la, nt that i wanna convince her to nt come kan. 😂) #倒米王
Dad: Hey, I reserve these fishballs, free for you and your family.
Y: Wah, so good ah. Tq uncle.
Me: (Well, the fact is - it's just so happen we cant finish selling the fishballs 🙄 #明明就是卖不完怕坏掉）
Aha! Rephrase your offering to double up the impact and customer satisfaction. 😏 Make them feel valued and happy, they'll always come back!